ITSM (IT Service Management)

ITSM

Service Management

Higher service quality at lower costs.

Relieve your IT and inspire your employees and customers with excellent services.

The key to more efficiency in IT and more satisfied customers is not to work harder. It lies in the cross-departmental automation of service management processes without media and system breaks.

You gain complete control over costs, the quality of your services and the increasing number of service providers.

Service Desk

Put an end to on-call service and manual processes.

Relieve your service team and optimise your costs.

With our intelligent service automation processes and technologies, you can deliver exceptional customer-focused experiences, resulting in improved employee productivity, reduced operating costs, and increased customer satisfaction.

Incident Management

Save time and relieve your service team

Our Service Desk software relieves the burden on your IT service team by easily recording, classifying and enriching new Incidents and Service Requests that are required for further processing.

You save valuable time in finding a solution to restore service quality as quickly as possible.

Problem Management

Avoid productivity constraints and security incidents

With Problem Management, you can reduce the undesirable effects of service interruptions on your business operations, now and in the future.

Prevent the occurrence of incidents and minimize the impact of incidents that cannot be prevented. Proactive lifecycle management of all issues helps your service team do this.

Change Management

Implement changes to IT assets in a controlled manner and minimize risks

With Change Management you control all steps within your change processes and make better decisions.

From the creation of a change to planning and approval. You ensure that changes are only launched after careful consideration of the risks and possible side effects.

By controlling the entire change process flow in a central platform, you minimize the effects of a change on your ongoing operations.

Configuration Management

Ensure high data quality for your service processes

In order to successfully manage the quality of your services, you need full control over the inventory of your IT asset and its status, the configuration items, at all times.

The Configuration Management Data Base (CMDB) centrally maps your Configuration Items (CIs), including their relationships to each other, makes them available to your service team across processes and keeps them consistent. This provides you with high-quality data for service, software asset and unified endpoint management.

Benefits

The economic result of the operational productivity improvement is very appreciable, but it also highlights the significant improvement in administrative management and consequently in the quality of life of both employees and their managers.

It is not just an application, but an integrated methodology that will allow the different departments of the company to apply a coherent, up-to-date system.